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Shoppers are increasingly demanding RMIS platforms that do more than store claims , they want connected systems, slick dashboards and AI that actually helps. A new industry report highlights which vendors lead the pack, what buyers now expect, and practical steps to get more value from your RMIS investment.<\/strong><\/p>\n Essential Takeaways<\/p>\n The latest RMIS analysis from Redhand Advisors makes one thing clear: buyers are getting pickier, and vendors are being judged on more than basic claims handling. The report pulls in views from more than 1,000 risk professionals and reviews 39 solutions, from niche tools to end-to-end platforms. Riskonnect comes out as a standout across the board, particularly for understanding customer needs and implementation help, which is the bit organisations always say makes or breaks a rollout.<\/p>\n That emphasis on implementation feels spot on. Many teams implemented their RMIS years ago and simply haven’t revisited workflows. If your system feels sluggish or your dashboards look like spreadsheets dressed up, the issue may not be features , it’s fit and configuration.<\/p>\n Everyone\u2019s talking about AI, but the report shows a classic gap between desire and deployment. Respondents expect AI to deliver time savings, better data quality and smarter decisions, yet 60% aren\u2019t using AI today. The reasons are practical: many teams don\u2019t yet understand what AI can do, some worry about data security, and others hit integration walls.<\/p>\n That\u2019s useful to know because it reframes AI from a magic pill to a project. Start small with use cases that save time or improve reporting, and insist vendors show how models use and protect your data. If a supplier boasts built-in AI rather than bolt-on features, that\u2019s a sign they\u2019ve thought about embedding intelligence into workflows rather than simply adding another module.<\/p>\n The backbone of most RMIS use remains claims and incident management, but the report flags a lot of untapped functionality. Half of organisations don\u2019t use their system for incident tracking from the source. Only one in four collects renewal data through the RMIS. Policy management, exposure mapping and GRC are also under-adopted.<\/p>\n Five practical applications to push for now: incident management, insurance renewal automation, program and policy tracking, exposure\/asset visibility, and governance\/risk\/compliance workflows. Each reduces manual work, tightens data quality and improves the chances that executives get concise, actionable reports.<\/p>\n If you\u2019re in the market or even thinking about an upgrade, ask vendors pointed questions. Does the RMIS have built-in AI capabilities or are those features tacked on? How seamless is integration across HR, finance and operations systems? Who\u2019s responsible for data cleansing, and what are the likely hidden costs? Is security independently verified, and where is data hosted?<\/p>\n Also probe pricing beyond the introductory rate. Some suppliers lure you in and then monetise every small change. Finally, ask about post-implementation support: a strong customer success team that drives adoption is worth its weight in gold , and buyers in the report rewarded vendors who invested here.<\/p>\n You don\u2019t always need a rip-and-replace. Start by auditing usage: which modules are active, who uses them, and what reporting gaps exist? Prioritise quick wins , automating renewal data collection or standardising incident capture to improve downstream analytics. Build a roadmap for adding AI-powered reporting or decision support, starting with one measurable outcome, such as reducing admin time by X% or shortening claim resolution cycles.<\/p>\n If you do shop for a new platform, favour vendors that demonstrate real integration experience, strong data cleansing processes, transparent pricing and verified security. Vendors that combine these with an eye to user experience will save you money and heartache long-term.<\/p>\n It’s a small change that can make every risk decision smarter and faster.<\/p>\n\n
What the 2026 RMIS report actually says , and why it matters<\/h2>\n
AI: high expectations, uneven reality<\/h2>\n
Where RMIS platforms are underused , and five quick-win applications<\/h2>\n
Buying a RMIS today , questions that separate fluff from substance<\/h2>\n
Practical steps to activate more value from your current RMIS<\/h2>\n
Source Reference Map<\/h3>\n